Sorority Letters Shop likes to provide options for our customers and one of a kind color combinations of your choice. For this reason, we cannot accept returns or exchanges on any of our items. We are available to answer questions M-F 9a to 4p PST. T: 213-622-1011. You can also email us anytime at firstname.lastname@example.org. Please allow 24-48 hours for all email inquiries to be answered.